Service Description

This service provides information and assistance for all Ulster University students and staff on issues relating to Library and IT issues. This point-of-contact service is physically available in each Library, and also provides support by telephone.

Service provides immediate help for Library users to enable them to fully exploit the information and IT resources within our Libraries. Enquiries that cannot be resolved immediately by the staff member of the Information Desk can be referred to the correct member of staff in order to be fully resolved. The service is available at all times within Libraries during Library opening hours. Users can access this service by visiting the Information Desk in person, or by telephone.
Staff members on the Information Desk can deal with almost all queries that arise, or can refer to another member of staff in the Library who can resolve the issue - but in the evening or weekends some problems may need to be referred to weekday/daytime staff to resolve.

Who can avail of the service?

Ulster University students and staff, and other fully registered borrowers. Users must be a Ulster University student or member of staff. Limited access to this service is available to other users of the Library.

Link to Service

Contact Us: Campus Libraries