Services for Distance Learners
The University Library offers a range
of services and support for distance learners. We are
committed to developing our services to distance learners
and are keen to hear of any practical suggestions to improve
the service. If you have any comments on our services
then please contact the Arts Sub Librarian who has a special responsibility
for reviewing the library needs of distance learners
(irrespective of subject area). This
guide refers you to the most useful sections contained in
our ‘Guide to Library Services’ which is
available from the Library directly or may be downloaded from
Library Induction for Distance Learners
The Library has developed a short
online tutorial to introduce you to the Library services and facilities
available at the University of Ulster. Click
here to begin.
You can access our library
catalogue from home or from your workplace if you have
a computer connected to the Internet. A short guide to
using the catalogue is available in the Library catalogue Help section.
Passwords you will need
You will require your Blackboard Learn username and password.
What is it?
Your Blackboard Learn password allows you to access your module course
work and all the electronic services the University provides
to support Distance Learners.
Where do I get it?
Go to Campus One for advice on logging on to
What if I lose it/forget it?
Contact the Campus One help site at Campus One for
on Blackboard Learn
The Library offers access to a range of
electronic resources including databases and electronic journals. Athens
is an access management system to control access to web based electronic
resources at the University of Ulster.
When you log on to Blackboard Learn your Athens account is automatically
activated - no other usernames and passwords are required
When you log on to Blackboard Learn, follow the
link to Library Services (inc. Athens).
From the next screen, click on the
link for the Library Service Point (shown below)
From the Library service Point, you
will have access to Databases, Electronic journals, your Module Reading list
and other resources.
Athens Authentication on the
You also have Athens authentication
using the University Portal at Portal.ulster.ac.uk. Once logged on
(using the same password details as for Blackboard Learn), an Athens authentication
message will appear on the screen.
Click on the Learning Resources
tab to access the Library's resources and services.
Checking your Athens account details
(i.e. not new students) may also have an individual Athens username and
password. If you fall in this category you can check what your Athens
username and password details are by clicking on the Banner tab in
the Portal and following these steps:
Enter your User ID and PIN and click on Login.
At the next screen click on the Personal Information tab.
Then on View Student
ID, Password and Email Address.
Scroll down to the bottom of this
screen to view your Athens username and password
What Does Athens Authentication
Give Access to?
Some databases do not use Athens
Authentication and so will not display the
symbol. Information on the username and password for these resources appears
on the Password and Access information link in the Special
Instructions column in the databases A-Z table. If you are
off-campus, the password details will not appear automatically for security
reasons, but there will be a link to a secure page providing these
details. You can log on to this page with your Blackboard Learn username and password.
For further help on passwords see the
should be directed to the appropriate Subject Librarian either
by phone or e-mail - a list of their contact details is available
at the end of this document and on the
Faculty Support section of the Library
Contacts page. While we cannot undertake research
on your behalf we can provide advice and guidance on possible
sources, both printed and electronic.
There is also a Library Subject Enquiry Form which will be directed to the correct Subject
Details of our opening
hours are available.
Vacation opening hours will vary though we usually offer some
form of extended opening during the Summer Semester.
If you require help with Blackboard Learn access
then please use the Blackboard Learn Helpdesk link on the
The Inter-Library Loans Service has been
re-launched with increased functionality as the Document Delivery
Service, though you may still see references to the Inter-Library
Loans Service in some documentation.
Distance learning students may request
photocopies of journal articles up to a maximum of 4 per
week. This includes copies of articles held by
the University of Ulster Library, but please check the Electronic Journals
Database (available on the Library Service point within Blackboard Learn) to ensure
that the articles are not already available
to you in that format.
All students registered on Distance Learning
courses should use the Place Request form to request articles from the Document Delivery service. Please enter your
Network Username and Password when prompted (This is the same as your
Blackboard Learn login details)..
On the next screen click on Request a book or journal
article from another library.
Fill in all the details of the article you want, choose Coleraine
as the Collection site, as it will be the Coleraine Office
which will be the contact point for this service.
Please ensure that the bibliographic
details of your request are complete and accurate. Delays
will arise if the form is returned to you because you omitted
some vital information. You can send the request by
clicking the Confirm button, but please print the
form first. You should then sign the copyright
declaration - the document delivery service is offered
in accordance with the terms of UK copyright law, which requires
your signature. You may FAX it to the Coleraine Office
at +44(0) 28 703 23084 or send it to:
Document Delivery Service
Learning Resource Centre
University of Ulster
Please state clearly on the cover fax
sheet or covering letter (if posting) that you are a distance
learning student. Alternatively, send an email to the Document
Delivery office (email@example.com ) to notify them that you are a
distance learning student and that you are submitting requests.
We may process the request, but we cannot
legally send you the document until this signed form has been
Use the Place Request tab to make further requests, and Logout when you are finished.
When the document is available you will be sent an e-mail with a hyperlink from which you can download or print the document as an Adobe Acrobat file. Please Note
- You have 14 days to do this, after which time the document will be deleted
are only allowed to access the document from the secure
- You may print only one paper copy, from which you
may not make any further copies. You may not make
further electronic copies or convert the file into any
other format. You may not cut and paste or otherwise
alter the text
You can get a free Acrobat reader from the Adobe Web site if you do not already
have one. We will only use postal delivery if you advice
us that you are unable for any reason to receive and print
is not possible at the moment to provide postal loan
service for books.
comments on this service are welcome and there is a Comments
form on the Library Home Page.
Help by Subject - your Faculty
Whatever course or module you are studying
there is subject specific guidance and help available through
the Faculty Subject Guides. Each Faculty has a team of Subject
Librarians who can offer help and guidance in the subjects
taught in the Faculty. Below are links to each Faculty Subject
Guide. The contact details for each subject team can be found in the guides.
to Other Libraries
You may be entitled to use the library
at the college or university where you studied for your first
degree. Some universities have an ex-students society
(Alumni) which may give members library access.
Many colleges and universities have external
membership schemes for students who have no connection with
that particular institution. If you live near a university,
it is worth enquiring about this - a charge will usually be
made. The Arts Sub Librarian can provide you with a letter
of introduction to support your request for admittance
to other university libraries, though we cannot guarantee
that this will be granted.
Access Scheme is a national agreement which allows you
to use most other UK and Irish university libraries for reference
purposes during vacation periods. Some libraries limit
this to the summer vacation only so check with the library
before you visit.
Access is a co-operative venture between most of the higher
education libraries of the UK and Ireland. It enables staff and
eligible students to borrow material from other libraries.
Access to a range of Libraries in Northern Ireland and the
Border counties is available to registered members of UU with an
INSPIRE Passport. For more information and an application form,
check the UU Library INSPIRE page.
Special libraries can often provide access
to information resources although a fee may be charged.
The British Council
provides a network of
225 library and information centres in 110 countries.
Books, journals and newspapers are available and there are
lending and reference facilities in some of the centres.
Each Centre offers general and education information about
Learning Contact Details
|Frank Reynolds ||Arts|
+44 (0)28 7012 4540
|Gerard McFall ||Business & Management|
+44 (0)28 9036 8144
|Jim Fitzsimons ||Art, Design & Built Environment|
Computing & Engineering
+44 (0)28 9036 6963
|Joan Atkinson ||Life & Health Sciences|
+44 (0)28 7012 4287
|Niall Burns ||Social Sciences|
+44 (0)28 9036 6970
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Last updated: 25/01/12