Document Delivery  Offices Contact Details

Tel. +44 (0) 28 9536 7270
Fax +44 (0) 28 9536 7278

Tel. +44 (0) 28 7012 4269
Fax +44 (0) 28 7012 3084

Tel. +44 (0) 28 9036 6148
Fax +44 (0) 28 9036 8615

Tel. +44 (0) 28 7167 5299
Fax +44 (0) 28 7167 5626

The Document Delivery Service (formerly Inter-library Loans) is used to request books which are not available from any of the University's four Libraries, as well as journal articles which you cannot obtain from your own campus library or from the extensive Electronic Journals collection.

Before requesting any material via Document Delivery, always check the Catalogue (for books and print journals) and the Electronic Journals listing first to make sure the Library cannot already provide it from its resources. Use your student ID and network login details to access the Electronic Journals link on the Learning Resources tab in Portal.

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All current students and staff of the University who are in 'good standing' (i.e. no overdue books or outstanding fines) may use the service. If you are a student on a Distance Learning programme, additional support information is available, including the specifics of using the Document Delivery service for your mode of study.

The service is not available for Alumni, Step-Up or INSPIRE borrowers.

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Weekly limits may apply for Document Delivery requests.

Undergraduate and postgraduate students may normally request a total of 4 items per week. Research students and academic staff may request a total of 8 items per week. However, limits can vary between campuses, so please contact your Document Delivery office for more information.

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Requests can be made by completing the printed forms available from each campus Library. Use a blue form for a book or thesis and a yellow form for a journal article or conference paper. Hand the completed request in to your Issue Desk or Document Delivery Office.

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Only academic staff, research students and those students studying via Distance Learning may place requests online.

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A notification will be sent to your Ulster email address once the item has arrived.

All loanable material (e.g. books) should be collected from your Library. Please note the return date of your loan and be aware that renewals are not normally possible, but contact your Document Delivery Office if you need to extend a loan. Some items may be supplied to us marked for Library Use Only. In this event you will not be able to borrow them but may consult them in the Library during the loan period.

Postgraduate taught and undergraduate students can also collect their photocopies of articles or papers from the Library. There will be a charge of 5p per page for photocopies (which are then yours to keep).

Staff and research students  can either have their articles posted to them through the University's internal mail or sent electronically via a scheme known as Secure Electronic Delivery (SED). If you are interested in SED, please contact your local Document Delivery Office who will talk you through the process, including technical requirements and important information on viewing  and printing your documents.

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Ulster staff and students will receive email notification of overdue and in demand items.

The British Library charges a minimum of £165.00 for the replacement of items which are long overdue, damaged or lost. This cost is charged to the borrower responsible and includes a non-refundable administrative charge of £82.50, even if the book is subsequently returned.

Items in demand which are not returned promptly will also incur the above charges.

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EThOS is the new way to access UK doctoral theses. Instead of making a request via the document delivery service you simply go to, create your own free account and start searching!

In many instances a thesis can be instantly downloaded to your computer, or an order can be placed for items not immediately available.  You may search the entire collection to see the range of dissertations, or limit your search to those items available for immediate download. Select any full-text dissertations you require and add to the basket. The service is usually free of charge.

If you are using the Index to Theses database, click on the holdings information link on the bottom right of the abstract result page. This will link to additional information, including whether a thesis is available via EThOS or possibly via that university's own Institutional Repository (with a link to the full-text where available).

For more information, please contact the Document Delivery staff on your campus.

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